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Customer Service Experience Manager - Cairo

Maxim Investment Group
Cairo, Egypt
Posted 3 years ago
413Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Helping to develop and implement a customer service policy for an entire organization .
  • Finding ways to measure customer satisfaction and improve services.
  • Managing a team of customer services staff.
  • Handling face-to-face inquiries from customers.
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • Issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • Analyzing statistics or other data to determine the level of customer service your organization is providing;
  • Producing written information for customers, often involving use of computer packages/software;
  • Writing reports analysis the customer service that your organization provides;
  • Developing feedback or complaints procedures for customers to use.
  • Improving customer service procedures, policies and standards for your organization or department.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Being involved in staff recruitment and appraisals.
  • Training staff to deliver a high standard of customer service.
  • Leading or supervising a team of customer service staff.

Job Requirements

  • Experience in real estate customer service minimum 8 years
  • Expert in Customer service experience.
  • Very good command in English language and Arabic business writing
  • High education level
  • Self esteem and confident

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