Job Details
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Job Description
1- Improving the front office services results:
- Help the Manager in evaluating and re-designing processes; communicating service metrics; monitoring and analyzing results; implementing changes at Andalusia Maadi Hospital.
- Measure key performance indicators to determine and improve the effectiveness of all front office service activities.
- Identify opportunities to add value beyond problem resolution to relevant business areas (e.g., sales, marketing, product development, etc.)
- Checking on the quality of the department's reports and translating its results into guiding factors for the top management corrective actions
2-Operational Duties:
- Attend the Weekly Department meeting in which he/her will update the CRM manager team with the progress on the opened cases, new findings and his/her recommendations related to Andalusia Maadi Hospital.
- Lead and organize the daily Andalusia Maadi Hospital front office team's meeting to discuss the new updates and assign the tasks to the team.
- Prepare the daily Front office's reports for all departments plus the survey results
- Checking daily on:
-The occupied and vacant rooms.
-The daily incidents and complains.
Job Requirements
- Bachelor Degree.
- Customer service or Reception experience not less than 3 years in reputable Organization.
- 1 years in supervisory position.
- Very good command of English.
- Excellent interactive communication skills (verbally –written).
- Highly Customer oriented and anticipation skill
- Ability to work under continuous stress.
- Excellent level of commitment, accuracy and urgency.
- Problem solving skills.
- Ability to identify, define, analyse and prioritize problems and situations, and develop appropriate solutions.
- Excellent Compliance with the company’s policies
- Working Hours: 8 hours per day
- Job location and residency: Maadi
