Customer Service Representative - Bank Account

IMI - New Cairo, Cairo

628
Applicants for
10 open positions
141
Seen
47
Shortlisted
46
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,500 to 4,000 EGP per month, 500-5000 Bonuses
Education Level:
Bachelor's Degree only
Languages:
Arabic, English
Vacancies:
10 open positions
Gender:
Males Preferred
About the Job

Main Job Duties:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Job Requirements
  • Good communication skills
  • Presentable
  • Fluent in English
  • Graduates from any university majors
  • Maximum Age 26
About this Company

IMI is a “Management Development” company that provides integrated solutions to help companies grow and learn more rapidly than ever before in today’s whirlwind of a market place.
IMI consists of three divisions: Training & Development, Marketing & Management Consultancy... (More)

Industry: Banking
See all Careers and Jobs at IMI
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