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Job Description
- To provide prompt 1st line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible. Enter all requests correctly into Helpdesk system and escalate to 2nd & 3rd line support as necessary.
- To operate general office equipment such as video conference and IP phones.
- Regularly check on the virus protection software to protect data, software, and hardware
- Following agreed procedures, maintains and reports up to date and accurate inventory information on company assets and ensures that the equipment register on the Help Desk software is up to date
- IT project contribution
Job Requirements
- Bachelor of Computer Science or equivalent technical institution certificates.
- 0-1 years of experience
- Understanding of Information Technology systems such as Active Directory, MW, Google app, antivirus software & backup solution
- Excellent logging & recording skills describing issues with relevant detail.
- Ability to formulate an action plan & communication to the stakeholders
- Ability to diagnose faults under different categories such as networks, operating system, applications, email, web & escalate the fault of relevant specialist teams.
- Excellent English & Communication skills
