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Customer Service Assistant

Real Academy
Nasr City, Cairo
Posted 5 years ago
107Applicants for3 open positions
  • 71Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

  • Manage incoming and outgoing communications.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • BA Holder
  • Experience in the same field
  • Very good command of English
  • High command of computer skills and Microsoft office skills

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