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Job Description
Work for a German-based company from our new Branch in Alexandria, we offer international atmosphere where our employees can grow and have unlimited potential.
Job Description:
- Open and maintain customer accounts by recording account information
- Maintain customer accounts by processing customer adjustments
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
Job Requirements
- Ability to speak and write in English, Very good English Language is a must.
- No experience required.
- Proven customer support experience is a plus
- Strong phone contact handling skills and active listening
- Eager and willing to learn, fast learner
- Familiar with CRM systems and practices is a plus
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
