Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Agent

MIRAD
Maadi, Cairo
Posted 5 years ago
84Applicants for4 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Answer, screen and forward any incoming phone calls while providing basic information when needed.
  • Receive and sort daily mail/deliveries/couriers.
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
  • Update appointment calendars and schedule meetings/appointments.
  • Handle customer inquiries telephonic-ally.
  • Research required information using available resources.
  • Initiate Customer Complain request on the system.
  • Provide customers with product and service information.
  • Register new leads information into system.
  • Update existing customer information.
  • Process orders, forms and applications.
  • Document all call information according to standard operating procedures.
  • Complete call logs.

Job Requirements

  • Excellent presentation and customer handling skills.
  • Very good Microsoft Office proficiency.
  • Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations.
  • Willingness and ability to learn new skills.
  • Very strong verbal communication skills and ability to multi-task.
  • Ability to work seamlessly in a team-based environment.
  • Knowledge of customer service principle and practice.
  • Knowledge of call center telephony and technology.
  • Excellent use of Microsoft Office.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Agent