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Customer Relations Specialist

Royal Lab
Cairo, Egypt
Posted 5 years ago
33Applicants for5 open positions
  • 8Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Ensure coordination of communication between customers and Lab staff.
  • Provide customers with information on Lab service.
  • Interview customers to determine nature of care needed and direct them to concerned person.
  • Respond to customer inquiries regarding chemists and service.
  • Analyze and interpret patient account data and facilitate payments.
  • Create and maintain liaison with insurance companies to inquire about payable or paid claims.
  • Post patient demographic and financial entries into predefined lab database.
  • Respond to patient's complaints regarding lab services and ensure that concerns are handled properly.
  • Inform customers to use cups on their own at home.
  • Ensure that all concerns and complaints are directed to the concerned personnel with the lab.
  • Effect change within the lab system to ensure that patient experience is enhanced.
  • Suggest improvements to present lab systems to make sure the system more workable.
  • Provide feedback to customers regarding their concerns and complains.

Job Requirements

  • Proven experience as a customer relations specialist
  • Familiarity with hospitality/ medical industry standards.
  • Proficiency in English
  • Computer Literacy
  • A customer-oriented and professional attitude.
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills

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