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Job Description
- Ensure coordination of communication between customers and Lab staff.
- Provide customers with information on Lab service.
- Interview customers to determine nature of care needed and direct them to concerned person.
- Respond to customer inquiries regarding chemists and service.
- Analyze and interpret patient account data and facilitate payments.
- Create and maintain liaison with insurance companies to inquire about payable or paid claims.
- Post patient demographic and financial entries into predefined lab database.
- Respond to patient's complaints regarding lab services and ensure that concerns are handled properly.
- Inform customers to use cups on their own at home.
- Ensure that all concerns and complaints are directed to the concerned personnel with the lab.
- Effect change within the lab system to ensure that patient experience is enhanced.
- Suggest improvements to present lab systems to make sure the system more workable.
- Provide feedback to customers regarding their concerns and complains.
Job Requirements
- Proven experience as a customer relations specialist
- Familiarity with hospitality/ medical industry standards.
- Proficiency in English
- Computer Literacy
- A customer-oriented and professional attitude.
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills