Browse Jobs
For Employers
Post JobLog inGet Started

Customer Relations Specialist

Zikry-Pharmacies
Nasr City, Cairo
Posted 5 years ago
47Applicants for1 open position
  • 24Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Develop strong and trusted relationship with customers through timely and accurate communications.
  • Manage high volume of customer calls to ensure excellent customer service and satisfaction.
  • Resolve customer issues in accurate and timely manner.
  • Attend and conduct project status and review meeting with customers.
  • Maintain and update documents related to customer accounts and business reports.
  • Develop new business opportunities in every customer communication.
  • Coordinate calls, meetings and communications between management and customers.
  • Validate and qualify new customers before referring to the appropriate sales manager.
  • Assist in developing sales and marketing initiatives.
  • Develop and maintain sales incentive programs.
  • Assist technical and marketing teams in developing marketing materials and proposals.
  • Generate customer reports on periodic basis.

Job Requirements

Qualifications:

  • Fresh graduate or with 3+ years of experience.
  • Proficient in MS office, CRM system is a plus.
  • Excellent Oral and written English as well as Arabic is required, any extra language is a plus.

Skills & Abilities:

  • Excellent communication, interpersonal and presentation skills.
  • Strong phone, email and social media skills.
  • Customer orientation.
  • Strong investigative, analytical and problem-solving skills.
  • Attention to detail.
  • Respect the importance of confidentiality.
  • Ability to work under pressure.
  • Team Oriented.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Relations Specialist