Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Develop strong and trusted relationship with customers through timely and accurate communications.
- Manage high volume of customer calls to ensure excellent customer service and satisfaction.
- Resolve customer issues in accurate and timely manner.
- Attend and conduct project status and review meeting with customers.
- Maintain and update documents related to customer accounts and business reports.
- Develop new business opportunities in every customer communication.
- Coordinate calls, meetings and communications between management and customers.
- Validate and qualify new customers before referring to the appropriate sales manager.
- Assist in developing sales and marketing initiatives.
- Develop and maintain sales incentive programs.
- Assist technical and marketing teams in developing marketing materials and proposals.
- Generate customer reports on periodic basis.
Job Requirements
Qualifications:
- Fresh graduate or with 3+ years of experience.
- Proficient in MS office, CRM system is a plus.
- Excellent Oral and written English as well as Arabic is required, any extra language is a plus.
Skills & Abilities:
- Excellent communication, interpersonal and presentation skills.
- Strong phone, email and social media skills.
- Customer orientation.
- Strong investigative, analytical and problem-solving skills.
- Attention to detail.
- Respect the importance of confidentiality.
- Ability to work under pressure.
- Team Oriented.