Job Details
Skills And Tools:
Job Description
Job Purpose:
- Promoting a positive culture by ensuring a smooth operation of all staff engagement program and activities with a fair and consistent approach to RCC policies and procedures.
Key Responsibilities:
- Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
- Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
- Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
- Responsible for investigating in escalated cases received though the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
- Ensure proper recording, documentation and closure for all employees’ problems by recommending procedure/Process modifications or improvements.
- Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
- Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
- Responsible for the overall performance of the mentoring team (Coaching, support, development).
- Ensure staff awareness and adherence to RCC’s code of conduct and internal related policies and procedures
- Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed actions
Job Requirements
Required skills, expertise & Knowledge:
Functional Level:
- Very Good Knowledge of the Human Resources Functions, Principles and practices.
- Good Knowledge of the COPC approaches and areas of audit related to the Human Resources function.
Business Level:
- Understanding of Raya policies and procedures.
- Understanding of Raya Culture and values.
- Understanding of RCC statement of direction
Interpersonal Level:
- Strong Communication Skills
- Initiative and Dynamic
- Quality focus
- Customer Service Orientation
- Sense of confidentiality.
- Good Leadership skills
Problem Solving:
Thinking Environment
- Freedom to Think: Thinking within detailed standard practices and instructions and/or with immediately available assistance or examples
Thinking Challenge Similar situations requiring solution by the discriminating choice between known alternatives
Educational Background:
- Bachelor degree in Business Administration or Human Resources
Professional Experience:
- 2-3 Years of experience in providing help desk support
- 1 year of team management experience.
Language Skills:
- Arabic is mandatory
- Proficiency in English Language
- Other languages is an added plus