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Employee Engagement Specialist

Raya Customer Experience
Maadi, Cairo
Posted 5 years ago
50Applicants for1 open position
  • 37Viewed
  • 4In Consideration
  • 32Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Purpose:

  • Promoting a positive culture by ensuring a smooth operation of all staff engagement program and activities with a fair and consistent approach to RCC policies and procedures.

Key Responsibilities:

  • Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
  • Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
  • Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
  • Responsible for investigating in escalated cases received though the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
  • Ensure proper recording, documentation and closure for all employees’ problems by recommending procedure/Process modifications or improvements.
  • Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
  • Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
  • Responsible for the overall performance of the mentoring team (Coaching, support, development).
  • Ensure staff awareness and adherence to RCC’s code of conduct and internal related policies and procedures
  • Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed actions

Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • Very Good Knowledge of the Human Resources Functions, Principles and practices.
  • Good Knowledge of the COPC approaches and areas of audit related to the Human Resources function.

Business Level:

- Understanding of Raya policies and procedures.

- Understanding of Raya Culture and values.

- Understanding of RCC statement of direction

Interpersonal Level:

- Strong Communication Skills

- Initiative and Dynamic

- Quality focus

- Customer Service Orientation

- Sense of confidentiality.

- Good Leadership skills

Problem Solving:

 Thinking Environment

- Freedom to Think: Thinking within detailed standard practices and instructions and/or with immediately available assistance or examples

 Thinking Challenge Similar situations requiring solution by the discriminating choice between known alternatives

Educational Background:

- Bachelor degree in Business Administration or Human Resources

Professional Experience:

- 2-3 Years of experience in providing help desk support

- 1 year of team management experience.

Language Skills:

- Arabic is mandatory

- Proficiency in English Language

- Other languages is an added plus

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