Customer Care Representative

• Job brief
• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.
• Handle customer inquiries through both phone and email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into system.
• Update existing customer information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Describe products and services.
• Reports to : Call center Team leader

Schedule :

• Fixed

Key Competencies:

• Selling skills.
• Negotiation skills.
• Stress tolerance
• High energy level
• Verbal and written communication skills
• Problem analysis and problem solving.
• Team work.
• Flexibility