Customer Care Representative
Hosted -
Nozha, CairoPosted 5 years ago46Applicants for100 open positions
- 44Viewed
- 20In Consideration
- 24Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Job brief
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Handle customer inquiries through both phone and email.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information.
- Process orders, forms and applications.
- Identify and escalate priority issues.
- Describe products and services.
- Reports to : Call center Team leader
Schedule :
- Fixed
Key Competencies:
- Selling skills.
- Negotiation skills.
- Stress tolerance
- High energy level
- Verbal and written communication skills
- Problem analysis and problem solving.
- Team work.
- Flexibility
Job Requirements
Education and Qualification
- Females Only
- Bachelor Degree
- Customer Service orientation is an add
- Telesales certificate is an add
Requirements :
- Females Only
- Aware of using MS windows and office
- Good English level spoken and written
- Quick PC typing
- Experience from 0-1 Years Fresh Graduates are welcomed