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Job Description
- Assigns invoice numbers for all export purchase orders and coordinates all activities to assure timely delivery of export items to meet GSF requirements and customer satisfaction. (20%)
- Expedites the receipt of all required documents including documents from government regulatory and certifying entities. (10%)
- Works closely with the bank to open the required guarantees:
- Hand carries documents requiring signatures to assure that the correct signatures are on the appropriate document.
- Assures that the appropriate original documents get to clearing agents to facilitate the clearing process so shipments can be released. (10%)
- Reviews receiving documents for cost, sales tax, customs, and other fees or charges, which are entered into the computer; forwards check requests and all supporting documentation to Finance for payment. (10%)
- Expedites orders, and follows up on the status of inbound and outbound shipments.
- Notifies management of any problems and recommends action needed to assure timely receipt of goods or product.
- Reviews invoices for discrepancies, correct product, pricing, and quality; reviews daily reports, correcting price variances, and canceling orders when required, to ensure inventory levels are maintained and customer needs are met. (10%)
- Functions in a customer service capacity in receiving complaints from customers receiving shipped products.
- Notifies management of all complaints or problems, and maintains contact with the customer while facilitating resolution to the customer’s satisfaction. (10%)
- Calculates lead-time for export commodities including correct quantity, books shipping containers, and schedules delivery appointments, verifying approximate date and time for every order to balance the flow of export activities.
- Traces delinquent deliveries and follows up on late arriving carriers to ensure GSF receives required products on a timely basis. (5%)
- Tracks late deliveries, customer complaints, and other quality and supply issues to improve customer service and quality. (5%)
- Calculates item pricing for each product, to ensure accurate information. Investigates and monitors raw materials pricing to ensure GSF obtains fair market prices and to forecast pricing of non-commodity raw materials on a minimum of a quarterly basis. (5%)
- Performs data entry for purchasing, including change orders and non-standard orders to ensure accurate and complete records.
- Compiles receipts and reviews monthly; issues check requests for vendor payment. (5%)
- Sets up, maintains, and updates pricing, key sheets, and vendor correspondence to ensure timely availability of accurate, well organized, and complete files and records.
- Maintains the database of product and vendor records.
- Communicates and coordinates with vendors to resolve raw materials, packaging, freight, transportation, delivery schedule, customs, health and/or food safety issues.
- Assures proper vendor payment. (5%)
- Routinely informs and communicates with GSF staff to promote smooth operations and to ensure compliance with established inventory procedures and food safety and sanitation policies and procedures.
- Assists with period-end inventories and variance reports to accomplish GSF objectives and identify areas for potential improvement. (5%)
Job Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of: (B / basic; J / journey; E / expert)
- Shipping, receiving, transportation, and logistics principles (E)
- Basic office equipment (PC’s, copiers, fax machines, etc.) (J)
- Computer based inventory management and database applications (J)
- Purchasing concepts and techniques (J)
- Order processing concepts and techniques (J)
- PC word processing and spreadsheet software (J)
- Math and analytical skills (J)
- Regulatory policies and procedures (J)
- Quality assurance concepts and techniques (J)
- General accounting principles and practices (J)
- Manufacturing concepts and techniques (J)
- Inventory control concepts and techniques (J)
- Basic food safety (J)
Skills and Ability to:
- Identify purchasing problems for early resolution
- Read, write, speak and translate in both English and Arabic with a high degree of technical accuracy
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Communicate and coordinate effectively with suppliers, customers, and coworkers verbally and in writing
- Prepare a variety of documents and reports
- Use effective and professional telephone techniques
- Coordinate complex processes and procedures by telephone and fax
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