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Job Description
- To guide, supervise and monitor a team of Call Center agents in terms of operations and sales,
- Providing accurate information in response to inquiries about products and services, making bookings,
- Identifying and resolving problems and customer complaints,
- Preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Job Requirements
- Bachelor Degree or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages
