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IT Technical Support Officer

Basata Microfinance Solutions
Nasr City, Cairo
Posted 5 years ago
170Applicants for1 open position
  • 54Viewed
  • 24In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Responsibilities:

Deal directly with employees in HQ and Branches who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Typical Technical Support responsibilities include:

  • Installation & configuration of a company’s computer hardware operating systems and applications.
  • Maintenance and monitoring of computer networks and systems.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Responding to call-outs in a timely fashion.

About Work Environment:

  • Responsible for networks & hardware, you will need to Travel between Branches across Districts and Cities still expected to do it smartly and professionally.
  • Depending on the role, you may be required to travel and overnight absence from home may also be necessary on rare occasions.

Job Requirements

  • University Degree in computer science
  • 1-3 years of relevant experience
  • ICDL
  • Excellent problem-solving skills.
  • The capacity to work well within a team.
  • Attention to details.
  • Logical thinking.
  • Expert knowledge in how operating systems and software works.
  • Interpersonal skills as you will regularly be in contact with colleagues.
  • The ability to priorities your workload.
  • The capacity to clearly explain a technical problem to colleagues.

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