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Telesales Team Leader - Outsourced IBS Staff

Al Ahli Bank of Kuwait-Egypt (ABK-Egypt)
6th of October, Giza
Posted 5 years ago
128Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

ACCOUNTABILITIES

  • Business development Carry out tele-sales activities to promote and sell the Bank’s products
  • Marketing skills Raise the profile of ABK's products and services and Deliver presentations and achieve sales of ABK's products and services
  • Cross selling Promote ABK and its products and services and Develop other business from customers other than salary acquisition – e.g. Loans, deposits, credit cards
  • Sales Support Deliver sales in line with sales targets and budgets (higher target than Junior staff)
  • Team Work Support Junior staff and new recruited staff to be in the right track to reach the target
  • Date Process: Complete credit applications then follow through to obtain the salary continuation certificate, Loan credited, or Credit Card issued and keep following up with the customers to get referral
  • Complaints Management Handle issues raised by clients as part of the sales process
  • Products knowledge Answer product queries and provide client reassurance
  • Customer satisfaction Provide customer service at all stages of sales/conversion process

Job Requirements

Job success factors

  • Effective sales, achievement of targets
  • Material for campaigns available
  • Stands, locations etc. well organized etc.
  • Good data capture & good information provided for follow up
  • Good engagement with customers and potential customers

Knowledge:

  • Sales techniques and processes
  • Product knowledge
  • Marketing best practice

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