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Information Technology Help Desk Specialist

Transmar International
New Cairo, Cairo
Posted 5 years ago
216Applicants for1 open position
  • 17Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Participate in the implementation of new systems.
  • Responsible for IT hardware assets and accessories procurement.
  • Set a backup plan for all users’ data and all systems data.
  • Research and maintain up-to–date software, data file security.
  • Monitor and report system performance for all internal clients.
  • Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs.
  • Responsible for company’s surveillance system monitoring and maintaining.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with Employees to ensure issue has been resolved.
  • Gain feedback from Employees about computer usage and performance.
  • Run a preventive maintenance plan for all computer of users.
  • Track and route problems and requests and document resolutions in FAQs knowledge base.

Job Requirements

Education: Bachelor degree, B.SC of Engineering

Years of experience: 0-2 years

Computer skills: MS Office – Network Fundamentals – MS Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions) – Active Directory- surveillance systems (DVR – Cameras – Access Doors) - Preferred MS SQL knowledge.

working knowledge of fundamental operations of relevant software, hardware and other equipment

Language skills: Excellent command of English

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