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Job Description
- Participate in the implementation of new systems.
- Responsible for IT hardware assets and accessories procurement.
- Set a backup plan for all users’ data and all systems data.
- Research and maintain up-to–date software, data file security.
- Monitor and report system performance for all internal clients.
- Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs.
- Responsible for company’s surveillance system monitoring and maintaining.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with Employees to ensure issue has been resolved.
- Gain feedback from Employees about computer usage and performance.
- Run a preventive maintenance plan for all computer of users.
- Track and route problems and requests and document resolutions in FAQs knowledge base.
Job Requirements
Education: Bachelor degree, B.SC of Engineering
Years of experience: 0-2 years
Computer skills: MS Office – Network Fundamentals – MS Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions) – Active Directory- surveillance systems (DVR – Cameras – Access Doors) - Preferred MS SQL knowledge.
working knowledge of fundamental operations of relevant software, hardware and other equipment
Language skills: Excellent command of English