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IVR Developer

Giza Systems
New Cairo, Cairo
Posted 5 years ago
6Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

    • Assist the Collaboration Team Leader in the technology research.
    • Update the Collaboration Team Leader on the progress of work assigned and prepare and submit weekly progress reports.
    • Responsible for the successful completion of the assigned tasks on time according to projects plans, keeping the assigned projects revenue collection on time.
    • Gather customers requirements during project-analysis-phase, prepare a requirements document, get the document reviewed and approved by the Collaboration Solutions Manager before submission to the customer.
    • Undertake the activities of integration between the Contact Center Applications and customers’ business applications based on detailed customer’s requirements.
    • Responsible for Service Level Agreements which might include 24 X 7 commitments including the formal vacations in Egypt.
    • Follow the standard processes for handling the reported support requests using the corporate support tools such as the corporate Contact Center.

    Job Requirements

    • Bachelor of Engineering with a specialization in Communications or Computers.
    • 1 – 3 years of Experience.
    • SIP, VXML and CCXML strong knowledge.
    • IVR call flows design and development.
    • Contact Centers knowledge.
    • Avaya or Cisco knowledge is preferable.
    • Strong programming concepts.
    • Java and JavaScript programming.

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