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Job Description
- Maintain the Moderation Guidelines and ensure they are up to date.
- Respond, transfer and follow up the online complaints/requests
- Monitor all industry and company information to anticipate potential issues.
- Produce reports on relevant moderation statistics, issues, and outcomes
- Manage the banned user process, and track and remove previously banned users.
- Responsible for generating content for client’s social media accounts according to social media strategy.
- Monitor the account's performance, and report key issues mentioned by the accounts' base.
- Manage the content of the company's website
- Manage and moderate the social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels.
- Explore new ways to engage and identify new social media to reach target audience.
- Drive consistent, relevant traffic and leads from social media presence.
- Participate in social media strategy creation process and engage in generating its creative ideas.
- Track, measure, and analyze all initiatives to report on social media ROI.
- Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions.
Job Requirements
- Females Only
- Age : Max 28y
- Experience in call center
- Graduated
- 0-1 Year experience
- Very Good writing skills “English and Arabic”
- Very good communication skills
- Willing to work and to develop
- Multitasking and analytical skills
- Social media/Marketing knowledge
