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Job Description
- Work tickets via web-based ticketing system, email, voice or chat
- When working tickets:Validate for correct prioritization and monitor communication to users of progress
- Fix end-user issues that can be resolved on applications
- Record and route incidents to specialist groups
- Provide resolution and recovery of incidents
- Keep clear and thorough records in the ticketing system of all actions taken
- Escalates incidents when necessary
- Reads and analyzes network diagrams
- Regularly works flexible schedule and on-call services
- Effectively and professionally communicates with internal and external customers
Job Requirements
- Bachelor's degree required, preferably in Computer Science, IT or a business area discipline.
- Strong organizational and analytical skills with attention to detail
- Ability to accept and manage changing priorities and address issues quickly and professionally