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IT Specialist (Ticketing)

Porto Group
Cairo, Egypt
Posted 5 years ago
83Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Work tickets via web-based ticketing system, email, voice or chat
  • When working tickets:Validate for correct prioritization and monitor communication to users of progress
  • Fix end-user issues that can be resolved on applications
  • Record and route incidents to specialist groups
  • Provide resolution and recovery of incidents
  • Keep clear and thorough records in the ticketing system of all actions taken
  • Escalates incidents when necessary
  • Reads and analyzes network diagrams
  • Regularly works flexible schedule and on-call services
  • Effectively and professionally communicates with internal and external customers

Job Requirements

  • Bachelor's degree required, preferably in Computer Science, IT or a business area discipline.
  • Strong organizational and analytical skills with attention to detail
  • Ability to accept and manage changing priorities and address issues quickly and professionally

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