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Job Description
- To update and develop TPDM modules as needed.
- Delivery of TPDM and other training modules as required
- To collate and maintain records of all training undertaken within Cairo Office.
- This includes maintaining daily reports & collating weekly reports.
- To listen pro-actively to calls periodically and ensure that training is effective.
- To periodically take customer calls which will ensure current knowledge of issues.
- To conduct quarterly agent self-assessments within Cairo Office, analyse the results & take needed action to fill gaps.
- To work in line with EMEA Training & Quality to achieve performance metrics.
Job Requirements
- Candidates should be qualified to University Degree level or equivalent.
- Training and/or Teaching experience would be a distinct advantage.
- A knowledge of the client’s products would be an advantage as would help in developing training.
- The position requires a great deal of flexibility, independent work and initiative.
- The job would involve great flexibility in working hours
