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Technical Support Specialist

Porto Group
Cairo, Egypt
Posted 5 years ago
129Applicants for1 open position
  • 66Viewed
  • 37In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Technical support will be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
  • Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
  • Working with employees to identify computer problems and advising on the solution.
  • Logging and keeping records of employee queries.
  • Analyzing call logs so you can spot common trends and underlying problems.
  • Working with field engineers to visit customers/employees if the problem is more serious.

Job Requirements

  • Bachelor's degree in Computer Science, Computer Engineering or a related field.
  • 3-5 years of experience.
  • Hands-on experience with Windows/Linux/Mac OS environments

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