Application Support Engineer

Andalusia Group -
Maadi, CairoPosted 5 years ago

31Applicants for2 open positions

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Deploying and supporting applications on test and production environment.
Liaising with other second line operations groups and development to solve incidents
Suggest solution to solve the root cause (the problem) of the incident
Working together with application development team and vendors
Makes sure that regression test for new developments takes place
Keeps track of application changes with version control and is makes sure that release management is kept
Report incidents towards application vendor (third line support and maintenance) and any performance issue towards development, and tracks resolution status
Regularly checks performance of supported applications and areas if it keeps SLA

Can suggest and applies changes in application on demand: e.g. reference data, operational parameters, bulk modification
Understands application support requirements towards developments and makes sure that they are acceptance tested
Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
Able to analyse impact of incident and communicate it to affected user areas and minimize it
Able to solve medium to high complexity applications related incidents
HMIS ( Hospital Management Information System )
knowledge of SQL Databases