Job Details
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Job Description
Operations are the core and heart of our business and for that reason, our candidate is the exceptional one who can face fierce competition, and run a very dynamic operation and the network of drivers, with a passion for success and growth.
Duties:
- Track & ensure quality rating improvement for drivers and retrain the low rated.
- Managing the daily scheduling and assignment of the workload to ensure deadlines are met.
- Maintain a high-quality standard of Service and delivery.
- Achieve ambitious KPIs and targets related to operations
- Monitoring Administrative report analysis, Data Integrity, Metrics.
- Prepare infrastructure to handle complaints from the driver’s side.
- Data analysis about customer rating, defining main bottlenecks & work on solving it.
- Introduce "SALEK" to newly joined drivers.
- Update drivers & their car data on CNOC “Customers Network Operations”.
- Track & monitor drivers, assist in solving issues & handle customer feedback.
Job Requirements
Requirements
- Urgent Job opening / Ready to join ASAP
- A bachelor's degree holder
- Male / Female
- Very Good English Language
- Highly structured and action driven
- Excellent problem solving, critical thinking, analytical, Communications Skills
- Location at 6th. Of October
- No Transportation
- Previous experience working for a company within the industry or from a similar business.
- (In logistics, delivery, transportation, Car rentals; Telecommunications; information Technology &Services ……etc )