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Job Description
- As a Receptionist, you will be the first point of contact for our company.
- Our Receptionist’s duties include offering administrative support across the organization.
- You will welcome guests and greet people who visit the business.
- You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
- To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.
- You should also be able to deal with emergencies in a timely and effective manner while streamlining office operations.
- Multitasking and stress management skills are essential for this position.
- This role may require working in shifts, so flexibility is a plus.
- Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- The answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep an inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Job Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- BCH degree; additional certification in Office Management is a plus
