Job Details
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Job Description
Responsibilities
- Responsible for forming and building a call center
- Setting call center improvements Plan & needs.
- Preparing knowledge reference, processes, KPIs, Quality form & score card
- Creating the KPI of the employees to match with the company requirements
- Supervise the call center through more than 30 team leaders by delivering the strategic vision and by using helicopter view.
- Responsible for Team training & planning
- Ensure that the team results are meeting with the company standers
Job Requirements
- Bachelor’s degree
- 5-7 years experience
- Good Communications Skills
- Very good English written and spoken
