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Online Customer Care Representative

Waseet
Cairo, Egypt
Posted 5 years ago
141Applicants for5 open positions
  • 55Viewed
  • 32In Consideration
  • 18Not Selected
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Job Details

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Job Description

Waseet.net hiring and expanding!

We need 5 employees to be responsible for "online customer support"

Job Description:

  • Implement the customer care strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of online customer care techniques into the corporate culture and into all of the company’s products and services.
  • Handle day to day duties of customer care work (handle users feedback and requests via email and chat system)
  • Ensure customer care tools (for ex. emails, chat system) are kept up to date and working fines.
  • Become an advocate of the Company in customer care tool. Handle users reviews in App stores.
  • Monitor effective benchmarks for measuring the impact of customer care programs, and analyze, review, and report on effectiveness of them in an effort to maximize results
  • Regularly feedback insights gained from users feedback and communicate them with other teams, to help them evolve their strategies

Job Requirements

  • We are looking to hire fresh graduate (or 1 year experience max).
  • University degree in any major
  • Very good in computer skills and typing

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JobsCustomer Service/SupportOnline Customer Care Representative