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Reception Supervisor

6th of October, Giza
Posted 5 years ago
82Applicants for1 open position
  • 30Viewed
  • 5In Consideration
  • 17Not Selected
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Job Details

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Job Description

  • Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Advise team of any special events or VIP Guests for events or for general accommodations
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement

Job Requirements

  • Previous experience in a customer-focused industry
  • Desire to progress within the Hospitality industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team

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