Customer Service Agent - Arabic Account
fetchr -
Maadi, CairoPosted 5 years ago90Applicants for30 open positions
- 65Viewed
- 58In Consideration
- 5Not Selected
Job Details
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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
- 0 to 1 year Experience
- Good English profile.
- Flexibility with Rotational Shifts.
- Grads/ Undergrads with Gap year Only.
- Availability to start immediately if accepted.
- Temporary Contract (2 months)