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Customer Success Specialist

Dafater
Heliopolis, Cairo
Posted 5 years ago
22Applicants for1 open position
  • 22Viewed
  • 0In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Description and Tasks:

  • Check technical support tickets received from customers and answer them, or direct them to the department concerned.
  • Conducting the process for new customers.
  • Review the lists of customers whose subscriptions are close to completion and communicate with them for the purpose of renewal.
  • Preparing and coordinating the system explanation files and the mechanism for preparing new customers.
  • Prepare customer status reports and their readiness to use the system.
  • Try to solve customer problems before escalating to management.

Job Requirements

Education and Certificates:

  • Bachelor of Commerce, accounting Department.

Experience:

  • Accounting background and experience is a must.

Skills:

  • Full knowledge of computer and internet.
  • Ability to focus and fast learning.
  • Ability to communicate in Arabic and English in a clear and effective manner,
    including writing reports.
  • Ability to take responsibility.
  • Timing discipline.
  • Craftsmanship and precision in workmanship.
  • Entrepreneurship, cooperation and flexibility.

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