Customer Service Representative-Alexandria
Fixawy -
Glim, AlexandriaPosted 5 years ago261Applicants for1 open position
- 97Viewed
- 21In Consideration
- 0Not Selected
Job Details
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Job Description
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Requirements
- Bachelor degree
- MS Office Skills
- Very Good English Skills
- Excellent Communication Skills