Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Call Center Agent will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way
Job Requirements
- Professional communication skills for call centers
- Think outside the box and look for problem solutions
- Proficiency in Microsoft Office 2010 Outlook, Word, and Excel.
