Job Details
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Job Description
- Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
- Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
- Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
- Responsible for investigating in escalated cases received through the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
- Ensure proper recording, documentation, and closure for all employees’ problems by recommending procedure/Process modifications or improvements.
- Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
- Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
- Responsible for the overall performance of the mentoring team (Coaching, support, development).
- Ensure staff awareness and adherence to the company code of conduct and internal related policies and procedures
- Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed action.
- Report all the engagement analysis to the management on time to the needed action.
- Deal with the client management if needed & report all the required action.
Job Requirements
Educational Background:
- HR Diploma or HR Certificate.
- Bachelor degree in Business Administration or Human Resources
Professional Experience:
- 2+ Years of experience in providing customer service for internal Employee
- 2 years of team management experience.
- 4-6 years HR Experience (OD and Recruitment)
- Proficiency in Excel
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