Vendor Management Specialist

Glimpse about Sary

Sary is the leading Online B2B Platform in the Middle East. As pioneers, we don't cut corners and audacious dreamers, continue wise guidance to push the envelope for rooted inefficiencies in the supply chain and endless growth for everyone. Enabling our customers and partners comes from within the organization with a seamless connection.

We share this journey with reputable VCs, FMCG leaders, and daring entrepreneurs to capture this massive opportunity such as (Sanabil, STV, Derayaha and Raed Ventures). We're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!
 

About the role

Vendor Operation Specialist is responsible for oversight and day to day relationship management of assigned third party vendors contracted to complete work for the UW Health Revenue Cycle. This position serves the revenue cycle’s need for the centralization and management of all third-party vendors to ensure vendors are performing to expectations and agreements set in the contract language.
 

Key Responsibilities:

• Responsible for managing all onboarding related processes are documented, verified, and updated on a regular basis.
• Maintain the onboarding cycle of new partners within the agreed and defined SLA.
• Ensure that all content on the platform is matching the business guidelines and meets the customer expectations in terms of availability of photos, description of items and lacks any grammatical mistakes.
• Meets the SLA for partner related requests to improve while maintaining highest quality standards and to meet expectations of the partners.
• Lead and manage the configurations team to ensure that SLAs are met in terms of publishing new offers, finalizing all interdepartmental requests while maintaining highest quality standards.
• Forecasting the expected demand for requests of new restaurants, menu update requests, number of expected POS required along with total number of marketing & sales requests to allocate the correct number of resources and ensure that stock levels are maintained.
• Ensure that all installations are completed within the agreed SLAs and that all trouble tickets and requests related to POS devices are handled in a timely manner to maintain partner expectations.
• Build a strong team that is independent and able to execute tasks to meet expectations of internal and external partners.
• Identify gaps and deliver feedback to stakeholders and process owners.
• Ensure maintaining a high level of partner satisfaction & NPS to improve the overall brand perception.
• Align the Stakeholders from the other Divisions to ensure delivering on the operations roadmap.
• Reporting & analyzing data to define gaps and continuously improve processes through recommendations to improve the overall operational efficiency and productivity
• Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness.