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Job Description
- Deployment & Support Engineer is part of an operations engineering team, with cross product responsibility, managed by a team manager. The team forms part of global support organization providing first class support to customers on a worldwide basis.
- Daily life of the Deployment & Support Engineer primarily consists of providing customer support for deployed systems. Such systems are mission critical and revenue generating products in the Wireless sector.
- Willingness to work in shifts (15:00 – 23:00 Sunday to Thursday several times per Quarter).
Job Requirements
Technical Knowledge and expertise
- Professional Qualification in Engineering / Computer Science / Mathematics / Physics or equivalent or 2+ Years practical experience in the Communications industry.
- Virtualization knowledge is a must
- RedHat Linux Experience is needed.
- UNIX shell scripting skills
- Knowledge of configuring, troubleshooting and optimizing complex TCP/IP Networks and or optimizing databases, preferably with formal certification
- Knowledge of Network core & Signaling is mandatory.
- Troubleshooting skills, integration experience with network elements.
- HW knowledge
- Experience in the computer or telecoms industry within a mission critical environment
- Former exposure to (wireless) telecommunication products and inter-working experience gained within customer environments would be a significant advantage.
- Good communication skills both written and verbal in the English language.
- A strong desire to learn and keep on learning, Both from classroom instruction, mentoring and coaching from seniors and self-learning.
- A strong, broad knowledge and understanding of Networking and how networks operate
- Strong analytical and problem solving skills.
- Ability to communicate technical information and concepts in a simple manner
- Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.
- Proactive approach with a can-do and will-do attitude at all times.
- Flexibility to travel locally if ever required
Core Skills
- Technical Excellence
- Problem Solving
- Results Orientation
- Customer Management
- Team Player
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