Job Details
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Job Description
- Install, modify, and repair computers hardware and software.
- Handle Tier 1 help desk escalations through tickets or phone.
- Provide technical support and assistance for incoming queries
- Solving hardware and software problems
- Follow up with employees to make sure the issue has been solved.
- Troubleshoot wired and wireless connections
- Configure hardware as part of onboarding process Ability to create / Update Visio diagrams.
- Manage and monitor internal assets to ensure accurate inventory records Support audio and video equipment in conference rooms
- Perform preventative maintenance tasks on PC, Laptop, and equipment Other duties may be added and/or assigned as needed
Job Requirements
- Education: BSc of Engineering- Computer Science Major or relative area.
- Experience: 3-5 years of hands-on experience as a Help desk Engineer.
- Language Skills: Very Good in command speak & written in the English Language.
- Computer Skills:
- deep understanding of PC/Laptop hardware and software.
- Good understanding of networking CCNA is preferable
- Good understanding of OS MCITP windows 10 and MCITIP infrastructure is preferable
- Advanced Information Technology Skills
- Interpersonal Skills:
- Effective Negotiations & Communications Skills
- Effective Problem solving & analysis
- Effective Follow up & Coordination skills.
