Customer Service & Telesales Agent

iCase Stores - Maadi, Cairo

36
Applicants for
1 open position
20
Seen
2
Shortlisted
2
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 3,500 EGP per month
Vacancies:
1 open position
About the Job
  • Respond to customer web inquiries regarding online merchandise or service orders.
  • Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction, and retention.
  • Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Create and maintain customer loyalty by providing unforgettabFrom 2 pm-10pm.le service.
Job Requirements
  • 1 year of Customer Service Experience.
  • Excellent PC skills.
  • Good Communication and Handling Skills.
  • Decision-making skills.

Working Hours:

  • From 2 pm-10pm.