Job Details
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Job Description
- Respond to customer web inquiries regarding online merchandise or service orders.
- Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction, and retention.
- Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Create and maintain customer loyalty by providing unforgettabFrom 2 pm-10pm.le service.
Job Requirements
- 1 year of Customer Service Experience.
- Excellent PC skills.
- Good Communication and Handling Skills.
- Decision-making skills.
Working Hours:
- From 2 pm-10pm.