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Customer Service & Telesales Agent

iCase Stores
Maadi, Cairo
Posted 5 years ago
95Applicants for1 open position
  • 19Viewed
  • 2In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Respond to customer web inquiries regarding online merchandise or service orders.
  • Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction, and retention.
  • Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Create and maintain customer loyalty by providing unforgettabFrom 2 pm-10pm.le service.

Job Requirements

  • 1 year of Customer Service Experience.
  • Excellent PC skills.
  • Good Communication and Handling Skills.
  • Decision-making skills.

Working Hours:

  • From 2 pm-10pm.

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