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Ticketing Agent

Flyin.com
Cairo, Egypt
Posted 5 years ago
87Applicants for1 open position
  • 10Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Receive inbound calls for International & Domestic Air Amendment inquiries from customers
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the changes requested using GDS Tools (Amadeus)
  • Document all calls with regards to participant inquires accurately using Sales-force CRM.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Trip Amendment.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in.

Job Requirements

  • Any relevant Bachelor
  • Very Good English Skills
  • Very Good Amadeus User (Issuing, Reissue, Re validation)
  • Call Center Background

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