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IT Support Specialist

Beko
New Cairo, Cairo
Posted 5 years ago
163Applicants for1 open position
  • 120Viewed
  • 28In Consideration
  • 66Not Selected
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Job Details

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Job Description

  • Responsible for the process of installing the software on machines and starting up the program for the first time and supporting function of all laptop & PCs issues,
  • Help with troubleshoot issues encounter while using the software and provide actionable tips to resolve the problem,
  • Send technical documentation to IT HQ and follow up with them for solutions, and refer difficult cases to a senior analyst or support tech,
  • Assume remote control over Staff’s computers when necessary to resolve problems,
  • Make hardware recommendations for staff whose machines cannot support the software,
  • Provide day-to-day technical support for desktop computers, mobile phones, laptops, tablets, audio-visual systems, printers and telephony systems via telephone, email or in person.
  • Provide support as directed for IT infrastructure.
  • Triage, investigate and resolve issues with IT systems within the office and manage escalations as required to 3rd tier teams.
  • Maintain and organize equipment areas and utilize effective cable management and labeling.
  • Create desktop and laptop imaging.
  • Install/Move/Add/Changes (IMAC) support
  • Work as a project resource as required to deploy new systems, upgrades or technologies within the office which may include personal technology and IT infrastructure.
  • Coordinate vendor activities and relationships for key technology vendors supporting the office.
  • Document work within appropriate systems including Ticketing and Knowledge Base.

Job Requirements

  • BSc of Computer Science, Communications or related discipline,
  • Experience with min 3-5 years,
  • International exposure and Technology updated,
  • Highly customer-oriented mindset and good communication skills,
  • High Problem-solving skills,
  • Certification (like MCP, MCSA & CCNA) in IT related field is a plus,
  • Familiarity with Microsoft O365, MS Office, Word, Excel, and PowerPoint is highly demanded.
  • Familiarity with Intel client and server X86 architecture, Apple hardware (iPhones and iPads) and Cisco LAN switch
  • Good command of English is a must.

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