Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide first level support for production issues across multiple applications, including problem identification, definition, and implementation of short-term work around and coordination of long term software solution IT team and software suppliers.
- Ensure that the business application systems supported by the software suppliers are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- System configuration, scripting, and new user administration as required Business Support
- provide user training and training materials and arrange third party training.
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Maintain ongoing communication with end-users, Senior application support, QA team, and development team (software supplier) on reported issues.
- Data migration and testing.
- Test configuration changes in a test environment prior to pushing into production
Job Requirements
- University degree in Software/Computer Engineering, Computer Sciences, or related field
- Minimum of 2 years’ experience in a software development context
- Ability to understand and write SQL Database queries (Oracle Database)
- Preferred Previous experience in TPA (Medical insurance System) or other business application HMIS, ERP is plus
- Strong critical thinking and analysis, meeting facilitation, verbal and written communications,
- Strong troubleshooting and multi-tasking skills.
- ITIL certification is a big plus.
- Internal Customer oriented with a good understanding of SLAs.
Featured Jobs
Similar Jobs
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza1 day ago