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Application Support Engineer

Al Ahly Medical Company
Giza, Giza
Posted 5 years ago
56Applicants for1 open position
  • 52Viewed
  • 10In Consideration
  • 35Not Selected
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Job Details

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Job Description

  • Provide first level support for production issues across multiple applications, including problem identification, definition, and implementation of short-term work around and coordination of long term software solution IT team and software suppliers.
  • Ensure that the business application systems supported by the software suppliers are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • System configuration, scripting, and new user administration as required Business Support
  • provide user training and training materials and arrange third party training.
  • Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
  • Maintain ongoing communication with end-users, Senior application support, QA team, and development team (software supplier) on reported issues.
  • Data migration and testing.
  • Test configuration changes in a test environment prior to pushing into production

Job Requirements

  • University degree in Software/Computer Engineering, Computer Sciences, or related field
  • Minimum of 2 years’ experience in a software development context
  • Ability to understand and write SQL Database queries (Oracle Database)
  • Preferred Previous experience in TPA (Medical insurance System) or other business application HMIS, ERP is plus
  • Strong critical thinking and analysis, meeting facilitation, verbal and written communications,
  • Strong troubleshooting and multi-tasking skills.
  • ITIL certification is a big plus.
  • Internal Customer oriented with a good understanding of SLAs.

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