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Job Description
- Provide help desk support and resolve problems tot he end user satisfaction
- Monitor and respond quickly and effectively to requests received through the IT help-desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Assist with on boarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
Job Requirements
Education
- Bachelor's degree in Computer Science, Engineering or a related technical discipline or the equivalent combination of education, technical training or work/military experience
Technical Skills
- 1-3 years of technical experience Win Server 2008.
- Knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)
- Group Police AD DNS DHCP.
- Skilled in light programming, project management of small initiatives, and troubleshooting.
- ERP Background is Pulse
