Job Details
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Job Description
About the Job
- Provide help desk support and resolve problems tot he end user satisfaction
- Monitor and respond quickly and effectively to requests received through the IT help-desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Assist with on boarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
Job Requirements
Job Requirements
- Good English is a MUST.
- University degree in Software/Computer Engineering, Computer Sciences, or related field.
