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Job Description
- Analyze Quality performance Gap and identify Areas of improvement
- Modify & enhance Quality monitoring processes to deliver Customer experience best practice.
- Design/improve Quality monitoring sheets for voice & NON voice transaction.
- Well Acquainted with COPC standard.
Job Requirements
- Preferred Experience & Years of Experience: 2 years in a similar position
- Very good English language
- Very good computer skills
- High communication skills
- Ability to manage and lead a team
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