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Customer Care Specialist

IMI
Maadi, Cairo
Posted 5 years ago
198Applicants for10 open positions
  • 126Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Job brief;

  • We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Job Description:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Inform customers about new features.

Job Requirements

  • Bachelor Degree holder.
  • Maximum age 35 years.
  • Excellent to fluent English level.
  • Multi-tasking abilities.
  • Excellent communication and problem-solving skills

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