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Training Coordinator - Alexandria

Quality Academy
Sidi Bishr, Alexandria
Posted 5 years ago
94Applicants for1 open position
  • 56Viewed
  • 13In Consideration
  • 43Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receive the training order from the administration.
  • Coordinate the logistics of the training sessions ensuring the event success with 100% accuracy including the following.
  • Hotels reservations (meeting room, coffee breaks, lunch) when needed.
  • Client private premise meeting room checkup and set up “Tables, flow-charts data show…etc” as agreed between client and client partner.
  • Follow the check list before the session.
  • Order materials from store & check the quality of the materials.
  • Prepare the experiential training program’s material.
  • Prepare the systems kits needed in the session.
  • Send the pre-work e-mails for participants.
  • Follow up with the participants via email and phone to answer any questions concerning
  • the pre-work.
  • Prepare the participants’ attendance sheet, certificates, contact info sheet & evaluation forms.
  • Responsible for the equipment before, during & after the session.
  • Consolidate the participants’ feedback through the evaluation system.
  • Coordinate training materials storage.
  • Provide full support to all internal & external customers.
  • Proactively handle client’s requests and complaints.
  • Reports to management recommendations regarding products & customer service.
  • Reports shortage in materials & products to related employee.
  • Maintain highest coordination levels with all other departments.
  • Building Relations and Increasing Customer Satisfaction
  • Temporarily meet plans for maximizing opportunities for selling products to achieve company targets.
  • Maintain customer records by updating account information.
  • Address any customer inquiries and ensure that they are dealt with according to the company standards.
  • Deal and respond to complaints or channel them to the right managerial level.

Job Requirements

    • Owns a car.
    • B.Sc with any relevant education
    • Having coordination and PR experience
    • Having sales experience
    • Excellent communication and presentation skills
    • Excellent at English.
    • Excellent in dealing with Microsoft Office (excel, word, powerpoint, access ..... etc.).

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