IT Section Head

Duties of the IT Section Head can include network management, software development, and database administration. IT Section Head may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems.

• Supervising & supporting the IT team
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Providing support, including procedural documentation and relevant reports.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Testing and evaluating new technology.
• Running regular checks on the network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organization
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Managing and reporting on an allocation of IT budget